Print Support Project Manager-Framingham, MA

Our world-class Print and Marketing OMNI teams work directly with businesses of all sizes and consumers to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and developing best-in-class processes, equipment, capabilities along with store and online experience. We’re constantly discovering new ways to reach our goals, expand our portfolio of products and enable our People to win through quality and an OMNI approach to the business.

The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations across OMNI. They will lead and coordinate internally with key partners including merchants, operations, marketing, visual merchandising, systems and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meet desired business timeline. They will interact directly with the business and serve as the primary contact for implementation of assigned projects/programs.

Key Responsibilities and Deliverables:

• Identify project scope, goals and deliverables upon initial project.
• Define and assemble resource requirements upfront and measure throughout project implementation.
• Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution.
• Manage complex exception processes for strategic initiatives
• Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction.
• Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform.
• Implement and manage project changes and interventions to achieve project outputs.
• Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track.
• Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors.
• Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements.
• Negotiate direction based on established best practices and successful business models.
• Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction.
• Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed.
• Reports daily / weekly benchmarks to all parties on progress of implementation.

Impact on Business:

• Successful completion of assigned projects within the defined timeline.
• Customer satisfaction with the successful set-up of print program and ability and knowledge to begin ordering.
• Generating Staples sales revenue in accordance with expected sales ramp tied to the implementation in timely manner.
• Ability to take ownership of projects and chart a path from scratch
• While this role does not define business strategy, the performance of the associate(s) in this role affects business outcomes.

Innovation & Change:

• Create, maintain and update Standard Operating Procedures / Work Instructions where none previously existed.
• Make recommendations on improvements to procedures or processes to help streamline workflow and achieve project outputs.
• Perform root cause analysis to alleviate roadblocks on future endeavors.
• Liaison with key leaders to identify ways to enhance customer experience and elevate Staples value proposition within Print and Marketing.

Discretion and Independent Judgement:

• Foster a sense of urgency in others for achieving objectives, delegate tasks, and hold parties accountable for meeting expectations and timelines.
• Create an engaging and inclusive atmosphere where all parties feel valued, appreciated and a contributing member of the team.
• Promote sharing of expertise and free flow of communication and learning across all teams.

Communications & Interactions:

• Provide direction to internal departments and other support service teams and navigate internally within the company to achieve desired results.
• Customers - planning, coordinating, communicating and obtaining project requirements and reporting status.
• Sales representatives - manage and coordinate projects.
• Internal teams (including Sourcing and Print Implementation) - collaborate on customer goal by providing context and securing appropriate resources and timelines.
• Vendors - coordinate as needed to manage timelines, work status and resolving issues.
• Sales Leadership - provide updates on all outstanding projects, implementations and root cause as needed.

Essential Skills and Qualifications:

• Business experience in project management or coordination.
• Experience working cross-functionally to drive results without authority.
• Strong organizational, written, verbal, and communication skills.
• Ability to work with cross-functional teams
• Ability to manage multiple competing priorities
• Ability to make decisions with little guidance to proactively solve the customer issue
• Strong problem-solving expertise
• Strong analytical skills and business acumen
• Strong time management skills
• MS Office suite proficiency; advanced knowledge in Excel and PowerPoint.
• Project Management experience
• Experience working in sales organization(s), directly with sales

Preferred Skills and Qualifications:

• Bachelor’s Degree
• 3+ years of print experience preferred.
• Salesforce.com; Power BI.
• Prior technology troubleshooting experience a plus.
• Successful management of multiple projects in diverse areas of responsibilities that meet or exceed deadlines

Get great perks.

• Generous amount of paid time off and bonus plan.
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. 

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